30%-Lead, Diamond-Cut, Multifaceted, Sparkling Crystal at Tremendous Prices.

Free Shipping on Orders of $75 or More
Free Piece of Crystal Candy with all Orders

 
 
 

Frequently Asked Questions

Shopping Online at Crystal Gifts and More
Returns and Replacements
Placing an Order
Questions about Asfour Crystal
Shipping and Delivery
How Can I Contact The Best Crystal

SHOPPING AT CRYSTAL GIFTS AND MORE

Do the crystal figurines and laser-cut crystal paperweights come with a guarantee?

Within 30 days of receiving your order, you may request a full refund of the purchase price of any returned items. All returned items must be returned in their original packaging in their original condition.

If an item is received damaged or broken, this must be reported within 48 hours of receiving the order. Once we receive the return, we will ship the replacement free of charge. All damaged or defective merchandise must be received in its original packaging.

Is it safe to order from Crystal Gifts And More on the web?

The information you send through our site can be trusted to arrive safely and privately. To protect the information you send with your order, we use Secure Socket Layer (SSL) technology. SSL encrypts the information you send over the internet so only we can decode it. After processing, your order request will be sent to our warehouse without any of your credit card information. Your credit card information will never be sent via email because e-mail is not encrypted.

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I can't find the item I am looking for.

The search function on our pages and the category headings are there to assist you in finding products that interest you. If there is a product that you would like and cannot find on our site, feel free to e-mail us at sales@thebestcrystal.com.

Does Crystal Gifts And More use cookies?

A cookie is a data element sent by a web server to a user's browser, and is stored on the user's computer. Our store uses cookies to store items in your shopping cart while you shop, and to remember you if you register as a shopper on our site. If you do not have cookies enabled, you will not be able to order online from us, as your shopping cart will not function properly.

When will my credit card be charged for my order?

Your card will be charged as soon as your order is placed. An order notification e-mail will automatically be sent out letting you know we are processing your order. All orders are usually shipped within 2 business days. Please e-mail us should you desire a tracking number.

Does Crystal Gifts And More offer wholesale and corporate sales?

If you are interested in wholesale pricing or placing a corporate order for a volume discount, please e-mail us at sales@thebestcrystal.com.

How can I receive an Asfour Crystal catalog?

We have a wholesale catalog, so if you are a retailer interested in wholesaling these products, please contact us at sales@thebestcrystal.com. Please provide your name, address, phone number, and e-mail address, and we will contact you as quickly as possible. Unfortunately, Asfour Crystal and Crystal Gifts and More, Inc. do not offer a consumer catalog at this time.

What is Crystal Gifts And More's Privacy Policy?

The information you provide when you place an order is used to fulfill the order, to help us improve the content of our site, and to contact you if we have a question regarding your order. As a customer, we may occasionally send you e-mails about promotions and special offers or notices of improvements to our website. You may opt out of this list by e-mailing us at sales@thebestcrystal.com and requesting us to remove your name. We do not currently share our customer list with any other organization.

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RETURNS AND REPLACEMENTS

Do the crystal figurines and crystal laser-cut paperweights come with a guarantee?

Within 30 days of receiving your order, you may request a full refund of the purchase price of any returned items. All returned items must be returned in their original packaging in their original condition.

If an item is received damaged or broken, this must be reported within 48 hours of receiving the order. Once we receive the return, we will ship the replacement free of charge. All damaged or defective merchandise must be received in its original packaging.

To what address should my return be sent?

The Best Crystal.com
Att: Returns/Your Confirmation Number
405 36th Street
Downers Grove, Illinois 60515-1640

Upon receipt of your return, we will immediately ship the replacement or credit your credit card account, based upon your preference.

Return Policy:

Damage and Breakage: Any damaged or defective items must be reported within 48 hours of receiving the order. Once it is received, we'll ship the replacement free of charge. All damaged or defective merchandise must be returned in its original packaging.

Refund Policy:

Within 30 days of receiving your order, the customer may request a full refund of the purchase price of any returned items. All returned items must be returned in their original packaging in their original condition.

How long will it take to receive my replacement or credit?

We will ship your replacement or credit your account immediately upon receipt of your return.

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PLACING AN ORDER

How do I order from Crystal Gifts And More?

Ordering from us is easy! Just browse our selection of 30%-lead crystal figurines, crystal 3D laser-cut paperweights, or specially-priced crystal items. When you find something you like, click on the thumbnail picture of the item or the "More Info" button. You will be sent to a page about that specific product including all the sizes available plus you will see a larger picture of the product. To place the item in your shopping cart, just click "Add to Cart ". Your item is now saved in your shopping cart and you may continue to shop and add items. The items placed in your shopping cart will remain there for 90 minutes. When you are ready to order, just click the "Check Basket " tab on the menu bar and then "Proceed To Checkout", and you will be prompted to enter your shipping and billing information. You may view the contents of your basket any time by clicking on "View Basket" in the top navigation bar.

Will I receive an order confirmation?

After placing your order, you will receive a confirmation e-mail with your order information. This page will have all the information you need to inquire about your order should you desire. You will have the option of requesting a tracking number should you desire one. You may want to print this e-mail or save it for future reference.

Can my order be gift boxed?

We do not offer a gift-wrapping service at this time. All items will arrive in a nice protective package suitable for gift-giving.

Can I change an order I have already placed?

We ship most customer orders within 48 hours of receipt. If your order has not been shipped, we may be able to accommodate the change. If you need to change your order, please contact us as soon as possible via our toll-free phone number (1.866.CRYSTAL or 1.866.279.7825).

Can I pay by check or call you to place my order?

You are welcome to pay by check, although you must mail your order to us for processing. Please allow an extra 3-5 days for check processing. Simply add items to your shopping cart as you would for an order through the website. Print the screen that contains your order information and mail it along with your check made out to Crystal Gifts and More, Inc. to:

The Best Crystal.com
Attn: Order Department
405 36th Street
Downers Grove, Illinois 60515-1640

You may also phone us with your order. We will be happy to accept your order and credit card information at our toll-free phone number (1.866.CRYSTAL or 1.866.279.7825).

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Which credit cards do you accept?

We accept Visa, MasterCard, Discover, and American Express.

When will my credit card be charged for my order?

Your credit card will be processed as soon as you complete your purchase. You will receive an order confirmation e-mail immediately, letting you know that your order request has been sent to our warehouse where it will be carefully packaged and shipped usually within two business days.

What is Crystal Gifts And More's Privacy Policy?

The information you provide when you place an order is used to fulfill the order, to help us improve the content of our site, and to contact you if we have a question regarding your order. As a customer, we may occasionally send you e-mails about promotions and special offers or notices of improvements to our website. You may opt out of this list by e-mailing us at sales@thebestcrystal.com and requesting us to remove your name. We do not currently share our customer list with any other organization.

Does Crystal Gifts And More offer wholesale and corporate sales?

If you are interested in wholesale pricing or placing a corporate order for a volume discount, please e-mail us at sales@thebestcrystal.com.

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QUESTIONS ABOUT ASFOUR CRYSTAL

What quality of crystal does Asfour produce?

Asfour Crystal has over 30%-lead content, making it the purest crystal available on the market. Some of our competitors offer similar-appearing products, but don't be fooled by acrylic or cut-glass lookalikes. Make sure your purchase is our high quality-leaded, diamond-cut, multifaceted crystal. The Best Crystal is proud to present the Asfour Diamond Crystal Collection.

Who is Asfour Crystal?

The Asfour family has been creating unique crystal products in their modern factory since 1961. Our quality Asfour crystal is an enchanting blend of ancient Egyptian craftsmanship and sophisticated modern technology. These luxurious pieces, made of sparkling 30%-lead crystal, are now available to American buyers. The interaction between the ancient Egyptian civilization, the first to make glass in 3500 B.C., with modern technology and artistry gives our crystal its unique design. The devotion to excellence and love of perfection has made Asfour one of the largest crystal manufacturing companies in the world, creating what we believe are The Best Crystal creations anywhere!

SHIPPING AND DELIVERY

How much do you charge for shipping?

The Best Crystal always charges a flat rate for shipping. Merchandise totaling under $75.00 will have a shipping charge of $11.95 for regular ground. When your order totals $75.00 or more, there is no charge for regular ground shipping within the continental US. For next-day air, the charge is $44.95, and for second-day air, the charge is $29.95.

For orders shipped to Alaska or Hawaii, we also charge a flat rate. For orders shipped next-day air, the flat rate is $45.00, and for second-day air, the shipping charge is $33.00. Unfortunately, we are not able to offer free shipping for any orders sent to Alaska or Hawaii.

You will have an opportunity to input a separate "ship to" address if you desire. You will be advised of the shipping charge prior to processing the order to ensure we have your approval. Since we have offices in two states, taxes will be added to your total for orders shipping to Florida or Illinois.

How can I check on the status of my order?

Most orders ship within 48 hours. If you would like to contact us, please e-mail us at sales@thebestcrystal.com.

Does Crystal Gifts And More ship internationally?

Sorry, we ship only within the United States at this time.

How is my order sent?

Most orders are shipped via UPS. We will ship regular ground, next-day air or 2nd-day air depending on your request.

How long will it take for my order to arrive?

We ship most orders within 48 hours, and depending upon your distance from our shipping location and the type of delivery you requested, your order will arrive within one to five days of shipment.

Does Crystal Gifts And More offer expedited shipping?

Crystal Gifts and More offers next-day air and 2nd-day air shipping options as described above. Our shipping is always a flat rate regardless of the weight of the order.

How will I know when my order is shipped? Will I receive an order confirmation?

You will receive an order notification via e-mail when your credit card has been successfully processed. At the same time you receive your notification, your order request is sent out to our warehouse electronically. Your order will then be shipped within 2 business days. You can e-mail us to request a tracking number. Shipments can be tracked by going to the carrier's website. It is suggested you print out this confirmation email or save it for future reference.

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CONTACT US

How do I contact Crystal Gifts And More?

You can e-mail us at sales@thebestcrystal.com,
or call us toll-free at 1-866-CRYSTAL (1-866-279-7825).

You can contact us by mail at:

The Best Crystal.com.
405 36th Street
Downers Grove, Illinois 60515-1640


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